FAQ

Q. Can I contact you even if I am not ready to buy yet? ⌄

Yes. You are welcome to contact us even if you are still researching. We can explain the Japanese auction system, estimated costs, shipping options, payment process, and the general import flow before you make a decision.

Q. Where is Beat Motors based? ⌄

Beat Motors is based in Japan. We assist customers with vehicle sales, parts sourcing, Japanese auction vehicle review, and export-related support.

Q. Do you have a physical showroom? ⌄

Yes. We have a showroom in Japan. Vehicle viewing and confirmation may be available by appointment depending on vehicle condition and stock status.

Q. Can I inspect a vehicle before buying? ⌄

Showroom stock may be available for viewing by appointment. For auction vehicles and sourced vehicles, purchases are generally based on photos, auction sheets, listing information, and available condition details.

Q. What is a Japanese auction sheet? ⌄

A Japanese auction sheet is a vehicle inspection sheet showing information such as year, mileage, grade, accident history, scratches, dents, interior condition, and other notes. It is an important document for purchase decisions.

Q. Can you translate or explain the auction sheet? ⌄

Yes. We can help explain auction sheet grades, notes, damage marks, accident history, and important points before you decide whether to bid.

Q. Can you help me choose a suitable vehicle? ⌄

Yes. We can help narrow down suitable vehicles based on your budget, purpose, destination country, running costs, shipping costs, and local demand.

Q. Can I bid on Japanese auction vehicles through Beat Motors? ⌄

Yes, depending on the vehicle and conditions. We can assist with vehicle sourcing through major Japanese auctions and dealer networks. Before bidding, vehicle details, budget, costs, and payment conditions must be confirmed.

Q. Do I need to pay before bidding or purchasing? ⌄

Depending on the vehicle and transaction, an advance payment or deposit may be required before bidding or purchase. If the bid is unsuccessful, refund or carry-over conditions should be confirmed in advance.

Q. Do you require a deposit? ⌄

A deposit may be required when bidding at auction or securing a vehicle. The amount and conditions depend on the vehicle, budget, and transaction details.

Q. What payment methods do you accept? ⌄

Bank transfer is commonly used. For international transfers, bank fees, intermediary bank charges, and transfer time may apply.

Q. What currency are invoices issued in? ⌄

Invoices may be issued in Japanese yen or another agreed currency depending on the transaction. Exchange rates and bank fees should be confirmed before payment.

Q. Are shipping costs included in the vehicle price? ⌄

Usually, vehicle price does not include domestic transport in Japan, export costs, ocean freight, insurance, destination taxes, customs clearance, or local compliance costs unless clearly stated.

Q. Can you arrange shipping from Japan? ⌄

Yes, depending on the vehicle and destination. We can assist with export documentation, shipping arrangements, and general export guidance.

Q. Do you ship vehicles to New Zealand? ⌄

Yes, we may be able to support vehicle export to New Zealand. However, age rules, emissions requirements, inspections, and import eligibility must be confirmed before purchase.

Q. Do you ship to countries other than New Zealand? ⌄

We may be able to assist depending on the country. Import rules, age restrictions, inspections, taxes, and customs procedures vary by destination.

Q. Who is responsible for import rules in the destination country? ⌄

Final confirmation of import eligibility, registration requirements, taxes, customs costs, and inspections must be completed by the customer or a local import agent.

Q. Do vehicles come with warranty? ⌄

Used vehicles, auction vehicles, and export vehicles are often sold as-is. Warranty availability and conditions must be confirmed for each vehicle.

Q. Can I cancel after winning an auction? ⌄

In general, auction purchases cannot be cancelled after a successful bid. Cancellation fees or actual costs may apply, so all details must be checked carefully before bidding.

Q. What information should I send when asking about a vehicle? ⌄

Please send the model, budget, destination country, preferred year, mileage, purpose, timing, and any vehicle URL or photos you are interested in.